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Policies & Care

Shipping


Orders are shipped generally within 5 - 7 business days after confirmed payment. Some of our games are made-to-order and may take 10 days to ship. Upon placing your order, you will receive a confirmation. 

Orders are shipped via USPS. Please contact me at jogojoygames@gmail.com if you need it expedited.

I reuse shipping materials whenever possible and I encourage you to reuse them as well. 



Sales Tax


California residents will be charged sales tax when checking out.



Refunds and exchanges


It’s important to me that you are pleased with your order. 

If you are not happy for any reason, I gladly accept exchanges and returns within 14 days of receipt as long as the item is unused. Byers are responsible for return shipping costs.

Please contact me at jogojoygames@gmail.com and we will begin the exchange/return process.



Care


I personally guarantee that every item is quality checked prior to shipping. 

Jogojoy games are handmade so there may be imperfections and they may vary slightly in color and style to the picture. All of the items are made from durable materials although acrylic items may scratch over time with use. Colors may differ due to different screen resolutions.

Wipe gently with a soft damp cloth. 

Do not submerge in water. 

Keep it away from direct sunlight and intense heat.



Privacy Policy


I will only use your address & contact information to communicate with you about your order and to fulfil your order.